Role description

ServiceNow ITOM Test Engineer

Experience Range

5+ Years

Hiring Location : Bangalore, Chennai, Pune, Noida, Hyderabad, Kochi & Trivandrum

Must-Have Skills
5+ years of overall experience in ServiceNow Testing.
Robust hands-on experience testing ServiceNow ITOM modules:
Discovery
Service Mapping
Event Management
CMDB
Experience in functional, integration, regression, and end-to-end testing of ServiceNow applications.
Hands-on experience in CMDB data validation, reconciliation, Configuration Item (CI) relationship testing, and data integrity validation.
Experience testing ServiceNow integrations with monitoring and third-party tools.
Solid knowledge of ServiceNow tables, CI classes, and relationship models.
Proficiency in SQL or other query languages for backend data validation.
Experience using Jira, HP ALM, Azure DevOps, or similar test management and defect tracking tools.
Robust analytical, troubleshooting, and communication skills.

Good-to-Have Skills
Understanding of ITIL/ITSM processes.
Knowledge of ITOM–ITSM integrations.
Experience working with enterprise monitoring tools integrated with ServiceNow.
Exposure to Agile/Scrum methodologies.
ServiceNow ITOM or CSA/CIS certifications.

Key Responsibilities
Perform functional, integration, regression,



and end-to-end testing for ServiceNow ITOM applications.
Validate Discovery, Service Mapping, Event Management, and CMDB implementations.
Test integrations between ServiceNow and monitoring/third-party tools.
Verify CMDB data quality, reconciliation, CI relationships, and overall data integrity.
Execute backend data validation using SQL or other query languages.
Log, track, and manage defects using standard test management tools.
Collaborate with development, platform, and business teams to ensure successful delivery of ServiceNow solutions.

Skills ServiceNow, SQL, ITIL, Jira, HP ALM, Test Management, Azure DevOps

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation.

With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Lead Ii Software Testing Servicenow Itom Test Engineer Chennai
🏢 UST
📍 Chennai