Role & responsibilities
Develop and execute the Loyalty & Referral strategy to generate qualified leads and contribute to project sales targets.
Engage with existing customers to promote recent launches, inventory updates, offers, and referral opportunities.
Design and implement customer referral campaigns and engagement initiatives to improve referral conversion rates.
Build and maintain solid relationships with existing customers, and referral networks to drive repeat business.
Partner with project sales teams to ensure effective lead handover, need analysis, site visits, and conversion support.
Collaborate with Marketing & CRM to execute customer outreach campaigns and engagement activities.
Track and analyse lead generation, conversion metrics, campaign effectiveness,



and customer engagement KPIs to optimize channel performance.
Identify opportunities for improving customer experience and strengthening customer advocacy within the Godrej ecosystem.
Monitor market trends, competitor practices, and best-in-class loyalty programs to introduce cutting-edge customer acquisition initiatives.
Lead and mentor the L&R; team to drive productivity, customer satisfaction, and achievement of business objectives.

Preferred candidate profile
Qualification: Full Time MBA/PGDM/Graduate
Experience: 7 to 10 years of experience in sales & marketing, team handling with a background in the real estate industry

📌 Manager Loyalty & Referral Sales Bengaluru (India)
🏢 Godrej Properties
📍 India