How You'll Help Us Keep Climbing (Overview & Key Responsibilities) Product Strategy & Vision Define and maintain the AWS SRE product strategy and roadmap with AI-first principles. Identify where automation is safe, where human judgment is required, and how to build trust in autonomous systems. Identify enterprise reliability challenges and transform them into scalable products and platform capabilities.

Conduct stakeholder interviews and gather requirements from application teams, cloud engineering teams, operations teams, and leadership. Prioritize product investments based on business value, operational impact, risk reduction, engineering efficiency and AI adoption readiness. Establish product success metrics and KPIs, AI trust metrics.

Establish organizational reliability engineering standards and best practices. Lead long-term platform roadmap evolution (3-5 year vision). Mentor teams and technical leads on product thinking. AWS SRE Platform Innovation Identify opportunities for automation, self-service, resiliency, observability, governance, and operational efficiency.

Define new AWS SRE products such as: SLO/SLI management platforms AI-driven incident intelligence and anomaly detection platforms Reliability scorecards Observability accelerators Incident intelligence platforms Cloud governance services Chaos engineering frameworks Resiliency assessment tools Self-service automation platforms Translate engineering challenges into reusable enterprise solutions. Define platform extensibility and integration patterns for ecosystem growth. Design products where AI recommendations are auditable and explainable Product Delivery Leadership Lead product initiatives from ideation through implementation and adoption while managing the human and AI collaboration model Develop business cases, requirements, epics, features, and user stories.

Work closely with architects and engineering teams to ensure alignment between product vision and technical implementation. Coordinate development, testing, rollout, training, and adoption activities. Manage product backlog and delivery priorities.

Establish product delivery processes and quality standards for teams.

Stakeholder

Engagement & Communication Act as the primary liaison between engineering teams, business stakeholders, and executive leadership. Facilitate workshops, roadmap discussions, architecture reviews, and product demonstrations. Communicate product strategy, investment priorities, risks, and progress to senior leadership.

Develop executive-level presentations and status updates. Present strategic product direction to senior leadership. Establish thought leadership in reliability engineering within the industry. Influence cross-organizational strategic initiatives.

Reliability Transformation

Promote AI-first reliability best practices throughout the organization.



Partner with development teams to improve operational readiness and reliability maturity.

Help establish standards related to: SLOs and SLIs Observability Incident Management Operational Excellence Automation Reliability Engineering Drive adoption of AWS native capabilities and cloud best practices. Mentorship & Organizational Influence Mentor application teams on product adoption strategies and reliability engineering concepts. Coach engineering partners on customer-centric product thinking.

Foster collaboration across development, infrastructure, architecture, security, and operations teams. Influence strategic decisions without direct authority. Mentor and develop team and technical leads on product thinking.

Establish SRE organizational culture and technical excellence standards. Drive organizational transformation in reliability maturity. Build and scale high-performing product and engineering teams.

Behavioral Competencies What You Need To

Succeed (Minimum Qualifications) Lead initiatives with high accountability, create a collaborative environment with a solution-based approach. Serve as a trusted advisor and mentor for the team offering technical advice. Ability to communicate with precision, engaging team and stakeholders to build trust and reliable working relationships across cross-functional teams and geographies enabling organizational alignment.

Ability to set priorities with the team by understanding interdependence, inspiring team members with consistent focus, quality output, and timelines. Constantly keep oneself updated on current technology & trends to drive innovative decisions through piloting forward-thinking approaches to complex problems in one’s own area of work. Inquisitive to understand customer priorities and business challenges while creating value for technical solutions.

Strong analytical and problem-solving skills. Proven ability to influence across multiple organizations.

Experience writing technical user stories, managing roadmaps, backlogs, and product prioritization. Strong understanding of AWS cloud services and cloud operating models.

Experience defining and delivering enterprise technology products. 7+ years of experience in technology, cloud engineering, product management, SRE, DevOps, or platform engineering. Bachelor's degree in Computer Science, Engineering, Information Systems, Business Technology, or related field.

What Will Give

You a Competitive Edge (Preferred Qualifications)



Experience supporting AWS cloud transformation initiatives with focus on reliability. Familiarity with Agile, Scrum, and Product Management methodologies.

Experience with observability tools such as Dynatrace, CloudWatch, Grafana, Splunk, or OpenTelemetry.

Experience creating business cases and securing funding for strategic initiatives.

Experience with Data Analytics for Exec-level reporting About The Company What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service. Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service.

With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor’s 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized.

Delta also secured the 11th spot on Fortune’s World’s Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology

Hub (DTH), Bangalore The DTH is one of Delta Air Lines' investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India).

The Delta Technology

Hub was a finalist for the iVolunteer Awards 2024/2025 in the "Leader in Employee Volunteering" category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program. For more information, please visit www.deltatechhub.com Why join?Avail a full range of perks that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.

📌 Lead Technical Product Engineer (Bengaluru)
🏢 Delta Technology Hub
📍 Bengaluru