Role description

This role is to hire a Business Process Operations Team Lead

Overview of Role/Principle Responsibilities:

To oversee day-to-day delivery of the AML due diligence process, coordinate the team’s workload, act as the primary escalation and quality reviewer, and ensure continuous workforce competency.

Key Responsibilities

- Workflow Coordination and Oversight Case Assignment: Distribute onboarding, periodic, and event-driven review tasks amongst Analysts and Senior Analysts, balancing complexity and urgency. Workload Monitoring: Track team progress against SLAs and KPIs, ensuring tasks are performed promptly and escalate bottlenecks to the Manager.
- Quality Assurance & Escalation Management File Review: Final quality check on completed files, confirming proper application of risk factors, EDD, and full compliance with internal requirements. Issue Resolution: Resolve escalated s from Senior Analysts, including genuine matches on sanctions/PEP/adverse news lists or high-risk profile investigations. Red Flag Management: Oversee analysis and documentation of unusual transaction patterns, negative media, and emerging regulatory risks.
- Communication Client Interface: Serve as contact for client and other stakeholders in daily operations. Communicate progress, escalation outcomes, and client queries. Guidance Delivery: Interpret complex AML rules and translate them into explicit process steps and guidelines for the team.
- Training and Process Improvement Upskilling: Identify training needs, deliver refresher training on regulatory updates or process changes, and maintain skills matrix. Process Review: Review and update procedural documentation, checklists, and forms for clarity and completeness. Audit Readiness: Prepare for internal/external audits or regulatory inquiries, lead file sample reviews, and proactively address findings.
- Reporting and Governance MI Data: Collate and verify quality metrics, escalate material issues to the Manager, participate in governance meetings. Continuous Improvement: Recommend enhancements to improve case quality, efficiency, or risk identification.
- Know your distribution (KYD)



– where applicable

 Case Assignment and Oversight: Allocate KYD due diligence tasks, ensuring complex reviews or high-risk distributors go to suitably skilled Senior Analysts or Specialist staff.

 Agreement and Document Review: Validate that distribution agreements and/or comfort letters contain all necessary Financial Crime (FC) responsibilities and provisions. Escalate any contractual ambiguities or gaps to the designated client function.

 Risk Assessment Oversight: Oversee and approve the risk assessment of the distributor relationship, including reviewing all completed DDQs, Wolfsberg Questionnaires, and analysis on the intermediary’s AML/FC framework.

 Escalation and Consultation: Where the distributor/placement agent’s role is ambiguous or where the reliance status is unclear, consult with the designated client function. Document all communications and escalation outcomes.  Ongoing Monitoring: Ensure periodic reviews of distributor/platform relationships follow risk-based ODD cycle timeframes, with updates to the intermediary’s risk profile and supporting documentation as part of ongoing due diligence.  Quality Control: Review Senior Analysts’ checks and analysts’ documentation for consistency, and lead remediation where deficiencies are found.

Skills and Behaviours Required

 4–6 years’ AML/KYC experience with at least 1 year in a leadership, supervisory or checker function

 Skilled in process management, QA, and file escalation pathways

 Excellent oral and written communication and stakeholder management  Strong risk awareness and ability to apply AML requirements operationally





 Experience managing upskilling/training initiatives Discharge of responsibilities The role holder shall ensure that all their responsibilities are performed to the highest levels of integrity, quality and transparency and in a manner most likely to promote the success of the Client Group, taking into account the interests of key stakeholders including clients, employees, regulators, suppliers and society as a whole. In discharging their responsibilities, the individual shall establish appropriate oversight and control structures for all areas under their control where needed.

Reporting Obligations

In discharging their responsibilities, the role holder shall

 Ensure that AML Services - Manager is made aware of any issues, or red flag which the Team leader deems material

 Provide to the AML Services - Manager an annual assessment of their own performance against objectives agreed with them Conduct Rules

This role is within an entity/or entities which are covered by the UK’s Senior Manager and Certification Regime. As such, the role holder is required to comply with the following Individual Conduct Rules:

Rule 1: You must act with integrity

Rule 2: You must act with due skill, care and diligence

Rule 3: You must be open and cooperative with the FCA, PRA and any other regulators

Rule 4: You must pay due regard to the interests of customers and treat them fairly

Rule 5: You must observe proper standards of market conduct

Skills

English Communication, Stakeholder Management, Anti-Money Laundering, Know Your Customer

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation.

With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Lead I - AML KYC (Chennai)
🏢 UST
📍 Chennai