– HO Operations

L4

Designation

EXEC MGR

Department

Operations - Customer Service

Level

L4

Employment Type

Full time

Location

Hyderabad

Reporting Manager Title

ASSISTANT MANAGER

Language

Marathi, Hindi & English

Travel

No

Academic Qualification

Any Graduate

Work Experience

2 years of minimum experience

Domain Knowledge (Preferable)

NBFC, Banking, BFSI, Financial Services

Key Responsibilities

- End to End closure of customer email/ Grievance
- Coordination with respective team for closure of the cases
- Coordination with departments and sharing of RCA
- Monthly presentation of MIS/PPT
- Preparation and Updation of SOP’s
- Process improvement
- Handling cancellation process

Key Performance Indicators

Technical Skills:

- Resolution of customer escalations & Complaints within TAT
- RCAs and Improvement in the processes to control escalations
- Improvement in customer request resolution %
- Cancellation of cases within TAT

Key Skill Required

- Customer centric attitude
- Excellent communication skills
- Coordination skills
- Team and coordination skills

Additional Role Details

Work-Schedule

5 Days/week

Hiring Local/Pan-India Candidates

Local Candidate

Additional Comment (if any)

-

📌 Operations - Customer Service - TS - Hyderabad - BACL (India)
🏢 bajajauto
📍 India