L4 – Central Operations

Designation

EXEC MGR

Department

Central Operations

Level

L4

Employment Type

Full time

Location

Pune

Reporting Manager Title

ASST MGR

Language

Marathi, Hindi and English

Travel

No

Academic Qualification

Any Graduate

Work Experience

Minimum 2 years of relevant experience

Domain Knowledge (Preferable)

NBFC, Banking and BFSI

Key Responsibilities

- Manage day to day central operations activities like customer communications data, Critical communication tracking, Compliance, large scale data management and documentation
- Data Analysis & MIS Reporting
- Manage other NBFC operations & reconciliation activities
- Monitor service and process quality of front end & back-end operations
- Monitor and control the CRM out of TAT cases
- Manage process compliances through stringent control measures
- RCAs of the processes / Improvements thru RCAs
- SPOC for all customer Communications (Text/Voice) for all departments




- Co-ordination/Negotiations/Bill payments of vendors

Key Skills Required

Technical Skills:

- MS office/excel competent
- Ability to Manage Large Volumes of Data
- Quality oriented & certification in Advanced Excel / Power BI will be an advantage
- Excellent communication skills
- Team and coordination skills

Key Performance Indicators

- Resolution of all escalations & Complaints within TAT
- Quality monitoring of the processes and Improvements
- RCAs and Improvement in the processes to control escalations
- Customer Communication and commercials management
- Filed and HO team support
- Improvement in operations process & data analysis

Additional Role Details

Work-Schedule

5 Days/week

Hiring Local/Pan-India Candidates

(On company policy)

Additional Comment (if any)

-

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