? We're Hiring: Key Account Manager! ?

We are looking for an experienced Key Account Manager to join our dynamic team in Mumbai. The ideal candidate will have a proven track record of managing key accounts, fostering strong client relationships, and driving business growth. You will play a pivotal role in ensuring customer satisfaction and maximizing revenue opportunities.

? Location: Mumbai, India ⏰ Work Mode: Work from Office ? Role: Key Account Manager Key Responsibilities1.

Enterprise Account

Management & CXO Engagement

Serve as the principal strategic partner and primary point of contact for key enterprise users and stakeholders across your account portfolio.

Build, maintain, and deepen trust-based relationships with enterprise CXOs, Legal Counsel, Collection Heads, and Business Unit Leaders.

Develop and execute strategic account plans aligned with revenue milestones and client business goals. 2.

Revenue

Expansion & Commercial Strategy

Proactively identify upselling and cross-selling opportunities across existing key accounts to maximize recurring revenue.

Negotiate contract terms, renewals, and commercial agreements to ensure sustainable profitability and competitive positioning.

Analyze client usage patterns, adoption rates, and operational metrics to drive ongoing account health and platform stickiness.

- Cross-Functional Operations & Execution Excellence

Work closely with internal operations, tech, and service delivery teams to strategize daily workflows and streamline execution pipelines.

Bridge communication between external client stakeholders and internal delivery teams to ensure strict SLA compliance.

Establish operational workflows that increase execution efficiency, reduce turnaround times, and lower cost overheads.

Coach internal teams and client stakeholders on platform upgrades, new feature implementations, and process enhancements. 4.

Issue

Resolution & Risk Mitigation





Act as the direct escalation point for critical operational bottlenecks or complex account issues, resolving disputes with speed and clarity.

Identify systemic user challenges, translate them into actionable feedback, and collaborate with product teams to enhance solutions. 5.

Market

Insights & Client Strategy

Maintain deep market intelligence regarding evolving industry trends, legal technologies, and competitor offerings.

Share domain insights and data-backed recommendations with enterprise clients to help them optimize their internal operational strategies.

Ideal Candidate

ProfileQualifications & Skills

Experience: 4–5+ years of dedicated experience in B2B Key Account Management or Enterprise Customer Success with proven ownership of high-value enterprise accounts.

Leadership: At least 1+ year of experience leading cross-functional execution or account delivery teams on enterprise projects.

Industry Background: Strong preference for experience within B2B SaaS, LegalTech, BFSI (Banks, NBFCs), Fintech, or Insurance sectors.

CXO Engagement: Proven track record of presenting to and building long-term working relationships with CXOs and Senior Business Heads.

Tech & Analytical Skills: Advanced proficiency in MS Excel, data reporting, CRM systems (Salesforce, HubSpot, Zoho, etc.), and pipeline management tools.

Communication & Negotiation: Exceptional written and verbal communication skills, paired with solid commercial negotiation capabilities.

Mobility: Willingness to travel nationally within India to meet key enterprise clients when required. Key Competencies

Extreme Ownership: Takes end-to-end accountability for client health, revenue expansion, and operational efficiency.

Resilience & Drive: An enterprising, solution-oriented attitude that thrives under fast-paced enterprise environments.

Integrity & Trust: Deep commitment to build and maintain trust across internal teams and external client ecosystems. Ready to take your career to the next level? ? Apply now and be a part of our success journey!

📌 Key Account Manager (Mumbai)
🏢 Tap Growth ai
📍 Mumbai