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Key Account Manager

Apply Now

Key Account Manager

Apply Now

Functional Area

Engineering

Experience Required 7-15 years

Work Location

Bangalore

Functional Area

Engineering

Experience Required 7-15 years

Work Location

Bangalore

Description We are looking for a dynamic Account Manager to manage and grow strategic client relationships within the US Healthcare IT domain. This role requires a blend of business acumen, technical understanding, and customer relationship management to drive account growth, ensure successful project delivery, and maximize customer satisfaction.

As an Account Manager, you will serve as the primary point of contact for assigned accounts, partnering with clients and internal teams to translate business objectives into technology solutions. You will be responsible for account expansion, financial performance, continuous improvement initiatives, and ensuring long-term customer success. This role is ideal for professionals who thrive in ownership-driven environments, enjoy solving business problems through technology, and aspire to build long-term strategic partnerships with enterprise clients.

Responsibilities

- Own and manage strategic client accounts, serving as the primary point of contact throughout the engagement lifecycle.
- Drive account growth through account mining, cross-selling, upselling, and identifying new business opportunities within existing customers.
- Build strong relationships with client stakeholders by understanding their business objectives and aligning technology solutions to their needs.
- Translate business goals into actionable technical objectives by collaborating with delivery and engineering teams.
- Ensure successful project execution by monitoring delivery quality, governance, communication, and client expectations.
- Maintain project profitability by managing account financials, P&L;, commercial discussions, and risk mitigation.
- Conduct regular business reviews, monitor customer satisfaction (CSAT), and proactively address client concerns.
- Identify opportunities for continuous improvement across delivery processes, customer experience, and operational efficiency.
- Partner with delivery leadership to ensure resource planning,



succession planning, backfills, and capability development across assigned accounts.
- Prepare account strategies, quarterly business reviews, annual roadmaps, and growth plans aligned with customer objectives.
- Work closely with cross-functional teams including delivery, engineering, sales, and leadership to ensure successful customer outcomes. Requirements
- Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field.
- 8+ years of experience in Account Management, Customer Success, Client Partner, Engagement Management, or similar roles within the IT services industry.
- Experience managing enterprise client accounts with annual revenues exceeding USD 0.5 million.
- Proven track record of growing existing accounts through account mining, cross-selling, and strategic client engagement.
- Robust understanding of IT services, software development lifecycle, digital transformation, and technology-driven business solutions.
- Experience participating in solutioning discussions and translating business challenges into technology initiatives.
- Hands-on experience managing P&L; for multiple client accounts simultaneously.
- Strong understanding of IT project delivery, commercial management, and financial governance.
- Experience preparing quarterly business reviews (QBRs), annual account roadmaps, and strategic account plans.
- Excellent stakeholder management, relationship-building, negotiation, and communication skills.
- Strong analytical thinking, problem-solving ability, and attention to detail.
- Demonstrated ability to collaborate effectively with delivery, engineering, and leadership teams.
- Experience in the US Healthcare IT domain is highly preferred.
- Ability to work in a fast-paced, ownership-driven environment with a strong focus on customer success and business growth.

Required Skills Additonal Skills

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