Junior Retention & WhatsApp Marketing Executive

? Ahmedabad, Gujarat

? Full time About the Role

We’re looking for a proactive Junior Retention & WhatsApp Marketing Executive to manage WhatsApp marketing, retention campaigns, customer engagement, and day-to-day Spur operations for our D2C wellness brand. What You'll Do

Plan and execute WhatsApp retention campaigns including broadcasts, abandoned cart, post-purchase, replenishment, cross-sell, upsell, and win-back campaigns

Manage Spur end-to-end, including customer segments, templates, tags, inbox management, campaign lists, and automated journeys

Handle customer queries related to products, orders, offers, delivery, and usage while ensuring timely follow-ups and resolution

Conduct A/B tests to improve messaging, offers, timing, and campaign results

Write engaging, conversion-focused WhatsApp copy and coordinate campaign creatives with the marketing team

Identify recurring customer feedback and retention opportunities to improve customer experience and repeat purchases

Maintain campaign calendars, customer data, FAQs, quick replies, and performance reports





Respond to customer queries across WhatsApp and other customer communication channels What We're Looking For

0–1 years of experience in retention, WhatsApp marketing, CRM, customer engagement, or digital marketing

Familiarity with Spur/ other retention marketing tool is strongly preferred

Good understanding of customer journeys, segmentation, and retention marketing

Strong written communication and customer handling skills

Basic knowledge of Shopify, Excel, and Google Sheets

Organised, proactive, detail-oriented, and comfortable working with data

D2C or e-commerce experience is a plus What We Offer

Hands-on ownership of WhatsApp marketing, retention, and Spur management

Exposure to D2C customer lifecycle and retention strategy

Opportunity to directly impact conversions, repeat purchases, and customer experience

Mentorship and growth opportunities If you enjoy combining customer psychology, communication, and data to keep customers engaged and coming back, we’d love to hear from you.

📌 Junior Retention & WhatsApp Marketing Executive (Ahmedabad)
🏢 Revny Wellness
📍 Ahmedabad