Role & responsibilities
Provide L2/L3 production support for Oracle ERP applications.
Investigate and resolve application, data, and interface issues.
Perform root cause analysis and implement corrective actions.
Support business users during critical incidents and escalations.
Monitor application health, concurrent programs, interfaces, and batch processes.
Coordinate with business users, infrastructure teams, vendors, and development teams.
ERP Functional Support
Support day-to-day ERP operations across Order-to-Cash, Procurement, Inventory, and Finance processes.
Analyze business process issues and system impacts.
Troubleshoot transactional issues and data discrepancies.
Work closely with business SMEs and functional teams to resolve production issues.
Provide guidance on ERP functionality and process flows.
Preferred candidate profile
Bachelor's degree in Computer Science, Information Systems, Accounting, Finance, Supply Chain, or related field.
6+ years of Oracle ERP production support experience.
Robust Oracle ERP functional and technical troubleshooting experience.
Experience supporting business-critical ERP applications in a production setting.
📌 Oracle Support Analyst Hyderabad
🏢 Mattel Global Business Services
📍 Hyderabad
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