Job Title General Manager – Operations

Department / Division

Operations

Position reports to

Centre Director

External Interface

(Enlist external agencies/authorities that you are required to deal with while
discharging your duty)
Retailers – Business Development/ Sales Head, Store Managers
Outsourced Agencies
Local municipal authorities/ government and other regulatory bodies

Minimum Qualification

(i.e education, training etc.)
Graduate, MBA

Minimum Experience
15- 20 years of retail industry experience in Operations. preferable mall

Special Skills/Attributes

(required for performing the job effectively)
Sound Knowledge of Mall Management practices
Principles of building and maintaining retailer / customer relationship
Knowledge of business planning and budgeting
Should possess positive decision making and leadership skills

Overall Purpose/Objective

Of the job

Responsible for the overall operations and maintenance of the property in order
to provide customers with a comfortable setting and quality services and




retailers with adequate facilities/ support leading to customer satisfaction
and enhanced consumption

Key Responsibilities

(List major responsibilities, that you have, to achieve the key objectives)
Develop and deploy the mall management strategy and implement policies and
processes related to parking, house-keeping, horticulture, pest control and
façade cleaning across all the malls and common area in coordination with
Centre Director
Prepare an overall budget for the Operations department incorporating
operations, security and engineering expenses after reviewing the
annual/quarterly
Ensure adherence to the budget assigned for the various activities/ areas of
operations (such as Enginnering,Parking, House-keeping etc.)
Develop and maintain positive working relationships with all retailers by
interacting with them on a regular basis and resolve their issues
Monitor the completion of leasing administration pr

📌 General Manager Operations Pune (India)
🏢 Phoenix
📍 India