Skills you are expected to acquire
Thorough knowledge of Carestack - workflows, features and reports. Should be able to provide solutions to new customers leveraging existing features
Knowledge of the competitive PMS products. Gaps w.r.t Carestack. Workflows that behave differently and can create potential friction
Understanding of Practice operations and how and when they use Carestack features.
Understand custom reporting requirements and how they can be solved using existing reporting frameworks.
Understand the data conversion challenges, typical data entities that may need special attention post-migration
Know Carestack setup in great detail. Own creation of all master data setup that is required before onboarding, outside the purview of migration
Responsibilities – Leveraging the skills
Coordinate with the data conversion team for every current onboarding to establish proper data conversion across all data fields.
Validate the Sandbox workplace for accuracy of migrated data and any discrepancies due to product workflow differences.
Speak to the Customer POC and validate the sandbox workplace. Highlight potential risks
Highlight the potential challenges well in advance and coordinate with PM, Engineering and Data conversion teams to find a solution
Broadcast & document solutions and decisions taken with the customer POC to the implementation leads
Speak to the customer POC regularly to find any specific concerns with CS migration or specific expectations that the Implementation lead should prepare for during training.
Speak to the customer POC to validate the setup and the Sandbox
Meet with the Product team and highlight product gaps that are critical for smooth onboarding
Build a connection and relationship with the Customer POC that can enable him to reach out to you for any quick help during the early days
How will you be measured?
How well you identified and tackled the migration risks
Accur
📌 Project Management Officer Thiruvananthapuram (India)
🏢 CareStack™ - Dental Practice Management
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.