We are looking for a proactive and customer-focused Product Support Executive to provide technical and functional support to customers. The ideal candidate should have excellent communication skills and experience interacting with clients to resolve product-related issues while ensuring a high level of customer satisfaction.
Key Responsibilities
Provide product support to clients via email, chat, and phone.
Handle client communication professionally and build strong customer relationships.
Troubleshoot and resolve product-related issues within defined timelines.
Understand customer requirements and provide appropriate solutions.
Escalate complex technical issues to the relevant internal teams.
Coordinate with Product, Engineering, and QA teams for issue resolution.
Maintain accurate records of customer interactions in the CRM or ticketing system.
Follow up with clients to ensure timely issue resolution and customer satisfaction.
Prepare and maintain product support documentation and knowledge base articles.
Ensure adherence to service level agreements (SLAs).
Requirements
Bachelor's degree in any discipline.
Minimum 1 year of experience in Product Support, Technical Support, or Customer Support.
Excellent verbal and written communication skills in English.
Robust client communication and stakeholder management skills.
Ability to troubleshoot and resolve customer issues effectively.
Experience with CRM or ticketing tools is an added advantage.
Basic knowledge of software applications or SaaS products is preferred.
Robust analytical, problem-solving, and time management skills.
Willingness to work in rotational shifts, if required.
Preferred Skills
Product Support
Client Communication
Customer Relationship Management
Email & Chat Support
Technical Troubleshooting
CRM/Ticketing Tools
Problem Solving
Time Management
Team Collaboration
MS Office
Salary: Best in the industry (based on experience and interview performance). Pay: ₹25,000.00 - ₹45,000.00 per month
Benefits
Provident Fund
Work Location: In person
📌 Product Support Executive Bengaluru
🏢 Foiwe Info Global Solutions
📍 Bengaluru
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