– IT Executive

Job Title: IT Executive

Department: Information Technology

Employment Type: Full-Time

Experience: 1–3Years

Location: Janak Puri( New delhi )

Reporting To: IT Manager / Head of IT Job Summary

We are looking for a skilled and proactive IT Executive to manage and maintain the organization's IT infrastructure, systems, hardware, software, network, and end-user support. The candidate will be responsible for ensuring smooth day-to-day IT operations, resolving technical issues, maintaining information security, and coordinating with external IT vendors. Key Responsibilities

Provide day-to-day technical support to employees for hardware, software, network, and system-related issues.

Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.

Manage LAN, Wi-Fi, VPN, routers, switches, firewalls, and other network infrastructure.

Create and manage user accounts, email IDs, access rights, and permissions.

Maintain Microsoft 365/Google Workspace and other business applications.

Monitor system, network, and IT infrastructure performance and resolve issues proactively.

Perform regular data backups and assist with data recovery and disaster-recovery procedures.

Implement and maintain IT security controls, antivirus/endpoint protection, password policies, MFA, and access controls.

Ensure systems are regularly updated with operating-system and security patches.

Maintain IT asset inventory, software licenses, warranties, and equipment records.

Coordinate with Internet Service Providers, software providers, hardware vendors, and other external IT partners.

Manage IT support tickets and ensure timely resolution as per defined priorities/SLA.

Assist with ERP, CRM, cloud applications, and other business software implementation and troubleshooting.

Support new employee onboarding, including system setup,



email creation, access provisioning, and IT equipment allocation.

Conduct employee awareness/training on IT security, acceptable-use policies, phishing, and data protection.

Maintain IT documentation, network diagrams, procedures, and incident records.

Identify opportunities to improve IT processes, system reliability, security, and cost efficiency.

Support IT audits, compliance requirements, and management reporting.

Required Skills

Strong knowledge of Windows operating systems and desktop troubleshooting.

Positive understanding of LAN/WAN, TCP/IP, DNS, DHCP, VPN, Wi-Fi, routers, and switches.

Experience with Microsoft 365, Google Workspace, or similar productivity platforms.

Knowledge of Active Directory/user administration is preferred.

Understanding of cybersecurity, antivirus/EDR, MFA, backups, and access management.

Good hardware and software troubleshooting skills.

Basic knowledge of cloud platforms such as Microsoft Azure or AWS is an advantage.

Strong problem-solving and analytical abilities.

Good communication and interpersonal skills.

Ability to prioritize multiple IT issues and work under pressure.

Good vendor-management and coordination skills.

Educational Qualification

Bachelor's degree/diploma in Computer Science, Information Technology, Computer Applications, or a related field.

Certifications such as CCNA, CompTIA A+, Microsoft, ITIL, or equivalent are an advantage.

Preferred Experience

1–3 years of experience in IT support, IT infrastructure, system administration, or a similar role.

Experience supporting multiple users and managing IT infrastructure in a corporate environment.

Experience with IT asset management, vendor coordination, and information-security practices.

Key Performance Indicators (KPIs)

IT issue/ticket resolution time

System and network uptime

User satisfaction

Backup and security compliance

IT asset accuracy

📌 Information Technology Executive (Delhi)
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📍 Delhi