Manage daily operations to ensure service level agreements (SLAs) and key
performance indicators (KPIs) are consistently achieved.
Lead, coach, and mentor Team Leaders and support their skilled
development.
Monitor productivity, quality, attendance, and adherence to operational
standards.
Analyze operational data and prepare daily, weekly, and monthly performance
reports.
Identify process improvement opportunities and implement initiatives to
enhance efficiency and customer experience.
Handle client escalations and ensure timely resolution of operational issues.
Coordinate with Quality, Training, Workforce Management, HR, and other
support functions to achieve business goals.
Conduct performance reviews and develop action plans for underperforming
teams.
Ensure compliance with company policies, client requirements, and data
security standards.
Support transition activities, process migrations, and current project
implementations as required.
Drive employee engagement, motivation, and retention initiatives.

📌 Assistant Manger Noida
🏢 EXL
📍 Noida