Description

Roles & Responsibilities

Accomplishes all of the roles and responsibilities of an Operations Manager, such as but not

limited to: ensures profitability of a very large or multiple LOB's / Client/s / Program/s / Account/s

by ensuring the attainment of client-specified KPI's and targets; Maintains, company-set ratios on

staffing to ensure smooth operations of the program/s; Upholds company policies as it relates to

the program/s and drives for adherance to such policies; Ensures recognition and reward for top

performing team members through incentive pay-outs nad non-monetary rewards; Conducts

performance planning / appraisal / feedback activities as well as proper documentation of such;

Coordinates with internal support functions as needed.

May assume an AGM role in the absence of a Director of Operations, in which there is full P&L;

responsibility for all LOB's / client/s / program/s managed and supported.

May provide strategic direction and guidance to all Program/s / Account/s / Client/s managed and

supported, in terms of growth,



process improvements and efficiencies, enhanced profitability or

possible recent business prospects, ensuring alignment to the overall business strategy of the

organization.

Maintains cordial and effective working relations with external clients and serves as the primary

interface of clients. Translates client requirements into action plans for the LOB's/account/s /

program/s. Establishes open and honest communication regarding all aspects of the

LOB's/account/s'/program/s' performance. Anticipates the needs of the clients proactively and

acts on such requirements before they arise.

Participates in the budgeting process and adheres to the established budget for the LOB's /

account/s / program/s. Manages costs and expenditures efficiently and wisely within budgeted

guidelines. Actively monitors expenses incurred.

Maintains a high level of morale and productivity within the LOB's/account/s / program/s. En

📌 Account General Manager Noida
🏢 TELUS Digital
📍 Noida