Role & responsibilities

Customer Acquisition & Business Development
Identify and acquire recent customers through market research, field visits, networking, and lead generation.
Develop and execute territory sales plans to target builders, contractors, manufacturers, retailers, and other key stakeholders.
Convert qualified leads into active customers and achieve monthly and quarterly sales targets.
Build a solid customer pipeline and expand market penetration.

Account Management & Customer Success
Manage the complete customer lifecycle, including onboarding, engagement, repeat business, and long-term retention.
Build trusted relationships with key decision-makers and increase customer wallet share.
Identify upselling and cross-selling opportunities by analyzing customer buying behavior.
Ensure timely collection of receivables and maintain healthy customer accounts.
Deliver superior customer service through proactive communication and quick issue resolution.





Digital Adoption & Market Intelligence.
Monitor local market trends, competitor activities, pricing, and customer preferences.
Share actionable market insights with internal teams to improve product assortment, pricing, and customer experience.

Cross-functional Collaboration
Coordinate with Supply Chain, Logistics, Credit, Category, Operations, and Product teams to ensure seamless order fulfillment and customer satisfaction.
Maintain compliance with company policies, sales processes, and regulatory requirements.

Preferred candidate profile
Bachelor's degree in Business, Marketing, Engineering, Commerce, or a related field.
4+ years of experience in B2B Sales.
Experience in construction materials, building materials, steel, cement, industrial products, FMCG, paints, pipes, electricals, or related industries is preferred.

📌 Relationship Manager Supply Chain Finance Bengaluru (India)
🏢 Forward
📍 India