Key Responsibilities
Remediation Case Pipeline Management in Netsuite
Own the full lifecycle of GCS remediation cases from claim initiation through final closeout.
Coordinate with Field Operations Project Managers, Tracker Operations, and Mechanical divisions to determine remediation priority, readiness, and scheduling.
Plan and manage remediation scopes, including materials, scheduling with Commodity Managers to ensure timely ordering of GCS manufactured components for on time delivery to site
Maintain a high-level remediation roadmap for leadership and execution teams.
Warranty Claims & O&M; Support
Support and coordinate all warranty-related parts requests from the field.
Manage smaller warranty claims with rapid turnaround times, ensuring explicit documentation and timely fulfillment.
Communicate defect trends and recurring issues to Commodity Managers, Engineering, and Quality for escalation.
Customer-to-Pay (CTP) Order Management
Own the CTP pipeline for all post-project customer requests.
Prepare quotes, communicate directly with customers,



process approvals, and arrange shipments.
Manage high-volume CTP order fulfillment, ensuring accuracy, timeliness, and proper financial handling.
Track CTP revenue and ensure alignment with warranty or O&M; cost centers.
Material & Logistics Coordination
Serve as the primary liaison between Field Operations and Commodity Managers for all remediation, warranty, and CTP material needs.
Initiate and track purchase orders, shipping requests, and delivery schedules from source to site.
Ensure materials arrive in the correct quantities, on time, and aligned with planned field execution.
Support active remediation and warranty installations with rapid escalation and problem-solving.
NetSuite Case Management
Maintain the remediation, warranty, and CTP pipelines within NetSuite with complete accuracy and organization.
Ensure financials for GameChange manufactured material transactions

📌 International Remediation, Warranty Bengaluru
🏢 GameChange Energy
📍 Bengaluru