We are looking for a Renewal Executive responsible for managing customer renewals, retention activities, upselling, and cross-selling across existing accounts.
The candidate will work closely with customers to ensure timely renewals, maintain robust relationships, and support recurring revenue growth.
The role requires solid coordination, follow-ups, negotiation skills, and the ability to handle multiple accounts efficiently.

Key Responsibilities
Manage end-to-end renewal activities for assigned customer accounts
Coordinate with existing clients for contract renewals and subscription continuation
Build solid customer relationships to ensure high retention and customer satisfaction
Identify upsell and cross-sell opportunities within existing accounts




Follow up on pending renewals, quotations, approvals, and payments
Coordinate with internal Sales, Finance, Support, and Account Management teams
Maintain accurate renewal data and customer records in CRM
Share timely renewal reminders and contract updates with customers
Prepare quotations, renewal agreements, and related documentation
Ensure smooth execution of renewal processes and account continuity
Resolve customer concerns during the renewal cycle in coordination with support teams
Maintain weekly and monthly renewal reports and trackers

📌 Renewal Executive Mumbai
🏢 Caliber Organisation
📍 Mumbai