Job Requirements About the Role A Vendor Management & Budget Control Specialist within the Customer Service department based in Airoli

, you will be responsible for managing external suppliers and service providers while ensuring financial discipline across multiple service units, including the CDC, GRD, Email Teams, and Loan Centres .

This role involves overseeing the entire vendor lifecycle and business budget control processes—ranging from supplier selection and performance monitoring to relationship management, cost optimization, expense tracking, and internal financial reporting.

Key Responsibilities

Vendor Management

Identify, evaluate, and onboard vendors in alignment with business needs.

Negotiate contracts, pricing, and service level agreements (SLAs).

Monitor vendor performance and ensure adherence to quality and compliance standards.

Maintain robust vendor relationships and act as the primary point of contact.

Conduct regular vendor audits and risk assessments.

Budget Monitoring & Control :

Collaborate with finance and operations teams to develop and manage budgets.





Track expenditures and ensure alignment with approved budgets

Analyse cost variances and recommend corrective actions

Tracking of monthly, quarterly, and annual budget

Identify opportunities for cost savings and process improvements

What We Are Looking For

Education
Graduation: Bachelor’s degree in finance, Business Administration, or a related field
Strong negotiation and contract management skills
Proficiency in budgeting tools and ERP systems (e.g., SAP, Oracle)

Experience
3–5 years of experience in vendor management, procurement, or financial budgeting & planning

Skills and Attributes
Experience with vendor management platforms
Knowledge of compliance and regulatory requirements
Ability to work cross-functionally in a quick-paced setting

Key Success Metrics
Adherence to contract renewal and regulatory requirements
Budget variance, cost per seat and employee, preparing increasing and decreasing trend report.

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