Manage customer interactions through inbound/outbound calls and emails,
ensuring smooth communication with merchants, corporate clients, and internal
teams.
Deliver high-quality service, resolve issues within TAT, and consistently
work toward improving customer satisfaction and NPS.
Assist corporate/CA customers on CMS & digital banking, including onboarding,
activation, demonstrations, and handling CMS-related queries or service
modifications.
Understand customer needs to provide effective solutions, resolve challenges,
and support system integration or product-specific requirements.
Coordinate with internal teams (CMS Setup, Operations, Implementation, IT,
RM, PSM, BSG, etc.) to ensure timely and accurate query resolution.
Perform outbound calling activities for POS servicing and cross-selling




products like loans and insurance to achieve sales and activation targets.
Maintain accurate MIS reports and calling data using MS Excel; ensure
precision and timely reporting.
Demonstrate solid communication skills in Hindi, English, and Marathi, with
excellent customer handling, convincing, and problem-solving abilities.
Work efficiently in a target-driven setting, ensuring portfolio
activation, higher market share, and service delivery quality.
Leverage experience in customer support, CMS, POS, and banking
operations while adhering to quality standards, NPS goals, and service
excellence.

📌 Senior Customer Support Specialist Branch Banking Enterprise Business Solutions Thane (India)
🏢 Kotak
📍 India