Responsibilities

Developing and managing client portfolios.
Analysing customer data to improve customer experience.
Hold product demonstrations for customers & improve onboarding processes.
Mediate between clients and the organisation to achieve end goals.
Handling and resolving customer requests and complaints.
Minimise customer churn to increase customer retention.

Requirements

Candidates having exposure to the Cybersecurity industry will be preferred not mandatory.
Experience in working with Advanced Excel and in making powerful presentations will be a plus.
We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.
Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.

This job was posted by Vani Mishra from Infosec Ventures.

📌 Customer Success Associate Gurugram
🏢 Infosec Ventures
📍 Gurugram