Responsible for daily management of the phone system including but not
limited to list management, creating and tracking adherence metrics, planning
and scheduling of short and long-term staffing in the call center
This role will also be providing compliance guidance when running outbound
campaigns
Responsible for all aspects of campaign management and strategy. As a Dialer
Operations will use cutting-edge technology to monitor, analyze, and take
action to achieve penetration goals
Ensure adequate staffing levels and minimize organizational risks.
Perform daily uploads, downloads, and importing
Ensure and document outbound dialer activity
Analyze dialer-output data to identify potential problems and issues
Run payment report regularly
Create and update dialing campaigns filter, list strategies, and reports




Monitor and adjust the performance of the dialer systems
Responsible for all aspects of the call center technology platform including
conversational IVR, cloud-based contact center solutions, workforce
management, and outbound dialing/campaign management
Responsible for team member schedules to endure all intervals during business
hours are staffed to support expected call volumes
Configuration of current campaigns: creation, user profiles, worksheets, etc
Provide guidance on compliance awareness such as DNC, States laws, TCPA
(Cells Phones), GDPR, FDCPA, other Federal Laws, California Privacy Act, etc.
Support various contact types; Independent Business (Result of OB call), OB,
Auto Dial, SMS

📌 Manager Wfm Dialer Noida (India)
🏢 EXL
📍 India