Job Summary The General Manager – Operations will be responsible for leading and overseeing end-to-end operational delivery of engineering services across client sites, including production equipment maintenance, utilities management, and technical facility services. The role ensures high service reliability, safety compliance, cost efficiency, and client satisfaction while driving operational excellence and continuous improvement. Key Responsibilities

1.

Operations

Management

Lead and manage multi-site engineering operations covering production equipment maintenance, utilities, and facility engineering services.

Ensure maximum uptime, reliability, and efficiency of production equipment and plant utilities.

Develop and implement preventive and predictive maintenance programs.

Monitor operational performance through KPIs, SLAs, and service level metrics.

Drive operational excellence through standard operating procedures (SOPs) and best practices.

2.

Client Relationship

Management

Act as the primary operational interface with key clients.

Conduct regular client review meetings and performance reporting.

Ensure delivery in line with contractual obligations and service level agreements.

Identify opportunities for service expansion and value-added solutions.

- Maintenance & Engineering Services

Oversee operations related to

Production equipment maintenance (mechanical, electrical, instrumentation).

Utilities management including HVAC, compressors, boilers, chillers, water treatment, power systems, and DG systems.

Facility technical services including electrical distribution, BMS, and critical infrastructure.

Implementation of CMMS/EAM systems for maintenance planning and reporting.

- Team Leadership & Workforce Management

Lead large teams of engineers, supervisors, and technicians across multiple locations.

Develop skill development and technical training programs.

Ensure proper manpower planning,



deployment, and productivity improvement.

Build a culture of safety, accountability, and continuous improvement.

- Financial & Commercial Management

Manage P&L; for operations, including budgeting and cost control.

Optimize operational costs while maintaining service quality.

Ensure effective vendor management and procurement control.

Support the business development team with technical input for recent bids and proposals.

- Safety, Compliance & Risk Management

Ensure strict compliance with EHS standards, statutory regulations, and company policies.

Lead safety initiatives and drive zero-incident culture.

Ensure compliance with industry standards and audits.

7.

Continuous

Improvement & Innovation

Implement Lean, TPM, Six Sigma, and reliability engineering practices.

Introduce digital solutions, predictive maintenance, and automation tools.

Drive productivity improvements and operational transformation initiatives.

Key Performance

Indicators (KPIs)

Equipment uptime and reliability

Maintenance cost optimization

Client satisfaction and retention

SLA/KPI compliance

Safety performance (incident-free operations)

Operational efficiency and productivity improvements Qualifications

Bachelor’s degree in Mechanical / Electrical / Industrial Engineering.

MBA or advanced management qualification preferred. Experience

15–20 years of experience in engineering services, plant maintenance, or technical facility management.

Proven experience managing large-scale operations across multiple sites.

Strong exposure to manufacturing plants, industrial utilities, and maintenance management systems.

Key Skills & Competencies

Strategic operations leadership

Engineering and maintenance expertise

Client relationship management

Financial and commercial acumen

Team leadership and talent development

Safety and compliance management

Problem-solving and continuous improvement mindset Bottom of Form

📌 GM - Operation (Maintenance Services) (Hosur)
🏢 Leadec
📍 Hosur