About Our Client Our client is a well-established manufacturing organisation operating within the paper, packaging, and industrial products sector. With a strong market presence and a commitment to operational excellence, the company serves a broad portfolio of B2B customers across multiple industries.

- Lead and manage the sales administration function, ensuring smooth execution of the order-to-delivery process.

- Oversee order validation, pricing calculations, ERP system management, and commercial documentation.
- Coordinate closely with production, logistics, warehouse, and supply chain teams to ensure timely deliveries and customer satisfaction.
- Manage key customer relationships and act as the internal point of contact for commercial accounts.
- Handle customer claims, dispute resolution, invoicing, compliance documentation, and payment follow-up activities.
- Lead, coach, and develop a high-performing sales administration and CRM team.
- Monitor team performance, establish targets, and drive operational efficiency improvements.
- Analyse market trends and business performance, providing strategic insights and recommendations to senior leadership.
- Support pricing, commercial planning, forecasting, and business growth initiatives.

The Successful

Applicant - Bachelor's degree in Business, Marketing,



Supply Chain, or a related discipline; MBA preferred.

- 15+ years of experience in sales administration, commercial operations, customer service, or related functions within a manufacturing environment.
- Prior exposure to paper, packaging, industrial manufacturing, or process-driven industries is highly desirable.
- Strong understanding of order management, logistics coordination, inventory planning, and customer account administration.
- Advanced proficiency in ERP systems, CRM platforms, and MS Excel.
- Proven leadership capabilities with experience managing and developing teams.
- Excellent stakeholder management, communication, analytical, and problem-solving skills.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively. What's on Offer - Opportunity to lead a key commercial operations function within a growing business.
- Significant exposure to cross-functional leadership and strategic decision-making.
- Collaborative and performance-driven working setting.
- Attractive compensation package and long-term career growth opportunities.
- Chance to make a tangible impact on customer satisfaction and operational excellence.

📌 GM Commercial Operations - Tirunelveli
🏢 Michael Page
📍 Tirunelveli