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The Global Procurement Operations Support role provides analytical, operational, and process governance support across 3M’s procurement organization. This role supports the Procurement Middle Office by providing operational, analytical, reporting, and governance support across global procurement processes.

The position helps ensure smooth execution of key activities such as supplier communications, scorecards, dashboard reporting, cash and payment term initiatives, procurement controls, data quality, contract and PO support, and issue resolution. The role serves as a key connection point between Category Teams, Sourcing, Accounts Payable, Finance, Treasury, Legal, IT, and suppliers to improve process discipline, visibility, savings realization, and working capital outcomes.

At advanced levels, the role is expected to lead more complex work independently, serve as a subject matter expert, drive process improvements, manage escalations, influence cross-functional stakeholders, and help standardize and strengthen procurement operations across regions and categories.

Duties and Responsibilities Area

Responsibilities

Candex Program Manager Support

Maintain the program dashboard and support supplier/requester onboarding activities to improve adoption, compliance, and operational visibility.

Strategic Supplier Scorecards

Own and maintain standardized scorecards for selected strategic suppliers; ensure data accuracy, monitor performance trends, and support review cadences and follow-up actions.

Supplier Communication

Manage the communications calendar, prepare and distribute approved supplier messages, and track engagement metrics and follow-up items.

Cash Initiative Support

Handle inbound and outbound queries related to cash initiatives, including payment status, terms, discounts, disputes, and virtual card or supply chain finance inquiries; ensure timely and accurate responses.

CBRE Global Center Requester Support

Act as the central requester for CBRE-related services, create accurate purchase orders per contract and policy requirements, and resolve transaction exceptions.

UNSPSC Code Maintenance





Audit and correct UNSPSC classifications across catalogs and purchase orders; support improved reporting accuracy and category alignment.

Scorecard Creation and Support

Provide support in building, updating, and maintaining Supplier scorecards; help resolve related issues and improve reporting quality and usability.

Global SAP Overdue Direct PO Closure Process

Run overdue PO reports, coordinate with sites and buyers on required actions, and support closure or correction of purchase orders with regular status tracking.

Process Improvement

Support or lead process improvement and standardization initiatives within the global procurement support function.

Service Optimization

Drive continuous improvement in service delivery and ensure outcomes are aligned with customer requirements.

Projects and Ad-Hoc Support

Take on ad-hoc assignments or projects delegated by the Supervisor as needed.

How You Will Be Measured: Accuracy and timeliness of procurement reporting and dashboards.

Improvement in data quality, workflow compliance, and operational process execution.

Support of working capital and savings initiatives through payment terms, discount capture, and recovery actions.

Reduction in process exceptions, unresolved issues, and transaction cycle time.

Effective coordination with internal stakeholders and suppliers to resolve operational issues and improve outcomes.

Required Qualifications Experience working across global or cross-functional teams preferred.

Bachelor’s degree in Business, Supply Chain, or a related field For Analyst level: typically 0-2 years of experience in procurement, data operations, or business support.

For Senior Analyst level: typically 2-4 years of experience in procurement operations or data management.

For Specialist level: typically 4-6 years of experience in procurement, shared services, or process improvement roles

Strong analytical skills with ability to interpret data and identify actionable improvements

Experience with reporting, dashboard creation, or performance tracking

Strong written and verbal communication skills in English

Preferred Qualifications Experience with ERP systems such as SAP or equivalent platforms





Experience using advanced Excel and/or data visualization tools such as Power BI

Proven experience in analytics-driven process enhancement or service optimization

Experience supporting global Back Office or procurement support operations

Demonstrated participation in continuous improvement, globalization, or standardization initiatives

Key Competencies Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable improvements

Attention to Detail: Robust focus on data accuracy, completeness, and process compliance

Process Orientation: Understanding of procurement support workflows, master data management, and operational controls

Continuous Improvement: Ability to identify improvement opportunities and support standardization efforts

Collaboration: Effective communication and teamwork across global and cross-functional teams

Customer Focus: Strong service orientation toward internal customers and procurement stakeholders

Technical Capability: Proficiency in Excel, reporting tools, and ERP systems such as SAP

Problem Solving: Ability to investigate issues, perform root cause analysis, and support sustainable solutions

Decision Rights: Authority to execute defined transactional procurement support activities and master data updates within established process guidelines.

Ability to identify data quality issues, process gaps, and operational risks and escalate as appropriate.

Responsibility to recommend process improvements and control enhancements based on data analysis and operational insights.

At Senior Analyst and Specialist levels, ability to lead or influence process standardization and continuous improvement actions.

Responsibility to escalate complex issues and seek guidance from leadership or subject matter experts when needed.

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📌 Global Procurement Operations Support Analyst (Bengaluru)
🏢 3M
📍 Bengaluru