Hyderabad, Telangana

Job Summary

Driving customer excellence, meeting and exceeding client SLAs and internal benchmarks, providing cutting-edge value additions, overseeing business financial health, and cultivating a solution-focused approach.

Key Responsibilities
Should Be Capable Of Providing Solutions Tailored To Customer Needs Within The Available Framework, Leading To Positive Business Results.
To Continually Value Adds To Our Client And Improve The Systems Of Measurement
To Ensure Maximum C-Sat And Minimize Customer Escalation
To Improve And Maintain The Margin Levers By Optimum Utilization
Understand Client Requirements And Accountable In Ensuring Support Team Is Meeting Client Expectations
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📌 Sdu Head Dpo Hyderabad
🏢 HCLTech
📍 Hyderabad