for SAP Manager
Do &
Implement configuration of SAP FICO, SD, MM, PP, DMS &
WM modules as per business needs & adhering to the Change Management Principles &
Rules.
Provide prompt support to Business SAP queries & issues resolution.
Provide SAP related inputs for new Business Processes. Apprise business of current features available in latest versions & current products with potential to benefit the Business.
Provide on-the-job training to users & prepare user-manuals.
Work closely with Support Partner for recent development/configuration & issue resolutions requiring niche SAP Module consulting skills.
Work closely with IT-Infra Networking team for SSL Certificates update, Networking issues pertaining to SAP &
Optimization of Legacy systems.
Develop & implement reports, validations, program corrections in system as per business requirement and adhering to the Change Management Principles &
Rules.
Monitor SAP for Me regularly for patch upgrades, kernel upgrades, Server Uplifts.



Raise appropriate service requests with SAP & co-ordinate with Business Function Heads for system downtimes.
Raise case incidents with SAP for product related critical issues.
Monitor FUE consumption.
Ensure Audit readiness & provide required data dumps & reports to Auditors.
Implement mitigation measures for adverse audit findings & preventive measures for their reoccurrence.

KRAs for SAP Manager
Implementation of new SAP modules, Projects & streamline business processes which would benefit business in terms of improving productivity, capturing structured data for analysis & control, ensure regulatory compliance and reducing costs.
Implementation of checks & controls for data governance &
Audit control points.
Ensure minimum to no downtime for business because of SAP application or server issues and during patch and kernel upgrades.
Development of Reports & programs for automation that would reduce user manual data entry & improve overall productivity.

📌 Sap Manager Mumbai (India)
🏢 Western Refrigeration
📍 India