Salesforce FSL Technical Lead / Solution Architect

Position: Salesforce FSL Technical Lead / Solution Architect

Experience: 8 Years

Location: Pan India

Employment Type: Full-Time

Role Overview

We are seeking an experienced Salesforce FSL Technical Lead/Architect to lead the design, implementation, and optimization of Salesforce Field Service Lightning (FSL) solutions. The ideal candidate should possess strong expertise in Salesforce Service Cloud and Experience Cloud, with the ability to work directly with business stakeholders, gather requirements, define solution architecture, and guide development teams to deliver scalable and high-quality solutions right the first time.

This role combines business consulting, solution architecture, technical leadership, and delivery governance responsibilities.

Key ResponsibilitiesBusiness & Functional Leadership

- Collaborate with business stakeholders, Product Owners, and SMEs to understand business processes and gather requirements.
- Conduct requirement workshops, discovery sessions, and business process assessments.
- Translate business requirements into scalable Salesforce solutions leveraging FSL, Service Cloud, and Experience Cloud.
- Identify opportunities for process optimization, automation, and digital transformation.

Solution Architecture & Design

- Architect end-to-end Salesforce Field Service Lightning solutions for complex service operations.
- Define solution blueprints, data models, security models, integrations, and deployment approaches.
- Drive detailed solution design discussions and produce functional and technical design documents.
- Provide architectural oversight to ensure adherence to Salesforce best practices and governance standards.
- Review business requirements and proactively identify risks, gaps, and dependencies.

Technical Leadership
- Lead and mentor developers,



administrators, and consultants throughout the project lifecycle.
- Guide the team in implementing solutions that are scalable, maintainable, and aligned with business objectives.
- Conduct design reviews, code reviews, and solution validations.
- Ensure high-quality delivery with minimal rework and reduced defect leakage into testing and production environments.
- Work closely with offshore and cross-functional teams to ensure successful delivery.

Delivery & Governance
- Support sprint planning, estimations, backlog refinement, and release planning activities.
- Establish and enforce solution governance, development standards, and technical best practices.
- Collaborate with QA teams to review test scenarios and ensure comprehensive test coverage.
- Monitor project execution and provide technical guidance to resolve complex issues.
- Participate in go-live planning, deployment support, and hypercare activities.

Required Skills & Experience

Salesforce Expertise

- 8 years of Salesforce experience with at least 4 years in Salesforce Field Service Lightning (FSL).
- Strong hands-on experience in:
- Salesforce Field Service Lightning (FSL)
- Salesforce Service Cloud
- Salesforce Experience Cloud (Community Cloud)
- Strong understanding of:
- Work Orders
- Service Appointments
- Scheduling & Optimization
- Service Territories
- Work Types
- Service Resources
- Mobile Solutions
- Dispatcher Console

Technical Expertise




- Experience with Salesforce configuration and customization.
- Good understanding of Apex, Lightning Web Components (LWC), Flows, and Integration patterns.
- Experience with REST/SOAP APIs and middleware-based integrations.
- Knowledge of Salesforce DevOps, CI/CD, deployment strategies, and release management.

Architecture & Consulting
- Proven experience in solution architecture and enterprise-scale implementations.
- Robust business process modeling and process re-engineering skills.
- Experience preparing functional and technical design documentation.
- Ability to engage with business and technical stakeholders at different organizational levels.

Good to Have
- Salesforce Sales Cloud implementation experience.
- Experience with Data Cloud, Einstein AI, or Agentforce.
- Experience integrating Salesforce with ERP, SAP, or other enterprise systems.
- Consulting background with customer-facing solutioning experience.
- Exposure to Agile/Scrum delivery methodologies.

Certifications (Preferred)
- Salesforce Certified Field Service Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified Platform App Builder
- Salesforce Certified Application Architect (Preferred)

Key Competencies
- Strong communication and stakeholder management skills.
- Leadership and mentoring capabilities.
- Strategic and analytical thinking.
- Problem-solving and decision-making abilities.
- Ability to drive teams towards delivering solutions right the first time.
- Ownership mindset with focus on quality, scalability, and customer success.

Location: Pan India (Remote/Hybrid as per project needs)

Experience: 8 Years

Notice Period: Immediate to 30 Days Preferred.

Send resume at [email protected]

📌 FSL Tech lead/Architect (Bhubaneswar)
🏢 LTIMindtree
📍 Bhubaneswar