Company Description

Sulimha Durbar is a heritage boutique hotel and museum located in the Pimbahal, Patan. The hotel is dedicated to provide warm hospitality along with preserving and reviving Newari heritage and architecture.

Sulimha

Durbar offers an immersive cultural and historical experience. Guests can enjoy the charm and traditions of a bygone era, thoughtfully preserved in this unique establishment. Role Description

This is a full-time on-site role for a Front Desk Receptionist, located in the Pimbahal, Patan, Lalitpur District.

The Front Desk

Receptionist will oversee receptionist duties, greet and assist guests with professionalism, manage customer service inquiries to ensure a positive guest experience, and basic digital marketing duties.

Vacancy: 1 Qualifications

Strong Interpersonal Skills and the ability to foster positive interactions with guests and team members

Currently pursuing Bachelor or Bachelors Degree in related field.

Experience with Receptionist Duties and Customer Service, including greeting visitors, managing inquiries, providing assistance, check-in, and check-out.

Proficiency in using and maintaining Office Equipment such as telephones, computers, and booking systems

Knowledge of Office Administration practices, including scheduling, record-keeping, and compliance with administrative policies

Excellent verbal and written communication skills in English

Attention to detail, problem-solving skills, and the ability to work in a heritage-focused setting A background in hospitality, management, or a related field is preferred





Prior experience working in a boutique hotel or heritage site is an advantage Responsibilities:

Guest Reception & Experience Management

Warmly welcome guests and provide culturally informed introductions to the property and its heritage significance.

Manage check-in and check-out procedures efficiently, ensuring accuracy in documentation and billing.

Handle guest inquiries, special requests, and complaints professionally, ensuring high guest satisfaction.

Provide information about Patan, Sulimha Square, heritage sites, restaurants, and transportation.

Coordinate airport transfers and assist with travel arrangements when required. Reservation & Booking Management

Manage reservations through booking platforms, email, phone, and walk-ins.

Verify booking details, payment methods, and reservation policies.

Monitor room availability and update booking systems in real time.

Identify and report suspicious or fake bookings.

Ensure compliance with cancellation and pre-authorization policies. Administrative & Office Operations

Maintain accurate guest records and documentation in accordance with local regulations.

Prepare daily arrival and departure reports.

Handle cash, POS transactions, online payments, and maintain financial accuracy.





Maintain organized filing systems for guest data and operational records.

Coordinate with housekeeping to ensure room readiness and status updates. Heritage & Cultural Representation

Communicate the history and cultural significance of the Newari heritage & structure to guests.

Ensure preservation-sensitive practices are followed in daily operations.

Encourage respectful guest behavior aligned with heritage conservation standards.

Customer

Service & Communication

Respond promptly to emails, social media inquiries, and online booking platform messages.

Maintain a professional tone in all written and verbal communication.

Manage guest feedback and online reviews with timely and thoughtful responses.

Coordinate with internal departments to resolve operational issues quickly.

Digital

Marketing (Basic)

Assist in capturing photos and short videos of rooms, architecture, and guest experiences.

Support content posting on social media platforms such as Instagram, Facebook, and TikTok.

Operational

Coordinator

Liaise with housekeeping and maintenance to ensure operational efficiency.

Monitor lobby cleanliness and presentation standards. Compliance & Safety

Ensure guest identification and passport verification procedures are properly followed.

Maintain confidentiality of guest information.

Follow safety protocols and emergency response procedures.

Adhere to company policies and heritage preservation guidelines. Candidates who can join immediately will be preferred. Send your CV/Resume in [email protected] or HERE at Linkedin.

📌 Front Desk Receptionist (Uttar Pradesh)
🏢 Sulimha Durbar
📍 Uttar Pradesh