Job Summary:

We are looking for a friendly, qualified, and customer-focused Front Office Executive to manage guest interactions, handle check-ins and check-outs, and ensure a smooth and pleasant stay experience for all guests.

Key Responsibilities:

- Greet and welcome guests in a warm and professional manner
- Handle check-in and check-out procedures efficiently
- Manage reservations, bookings, and cancellations
- Respond to guest inquiries, requests, and complaints promptly
- Coordinate with housekeeping and other departments for smooth operations
- Maintain proper records of guest details and transactions
- Handle phone calls, emails, and online booking platforms
- Ensure the reception area is clean and presentable at all times
- Provide information about hotel facilities and nearby attractions

Requirements:

- Minimum qualification:



Plus Two / Diploma / Degree
- Prior experience in hotel front office or hospitality is preferred
- Good communication skills in English (additional languages are a plus)
- Basic computer knowledge (MS Office, booking systems)
- Pleasant personality with a customer-oriented approach
- Ability to work in shifts

Preferred Skills:

- Strong interpersonal and communication skills
- Problem-solving ability
- Professional appearance and attitude
- Ability to handle pressure and multitask

Job Types: Full-time, Permanent Pay: From ₹15,000.00 per month

Benefits

- Food provided
- Health insurance
- Paid sick time
- Paid time off

Work Location: In person

📌 Front Desk Receptionist (Wayanad)
🏢 MAZUS URBAN EXPRESS
📍 Wayanad