Front Desk Receptionist – Hotel Kedar Hill

Company: Hotel Kedar Hill

Location: Dhanbad, Jharkhand

Job Type: Full-time

Department: Front Office

Experience: 0–2 years preferred

Salary: ₹8,000–₹13,000 per month, depending on experience and skills

## Job Overview

Hotel Kedar Hill is looking for a friendly, professional, and customer-focused Front Desk Receptionist to join our team. The ideal candidate will be responsible for welcoming guests, managing check-ins and check-outs, handling reservations, answering guest queries, and ensuring a smooth and pleasant experience throughout their stay.

If you have excellent communication skills, a positive attitude, and enjoy interacting with people, we would love to hear from you.

## Key Responsibilities

- Welcome guests warmly and provide professional assistance at the front desk.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, extensions, and booking inquiries.
- Answer phone calls, WhatsApp messages, and guest queries professionally.
- Provide information about hotel facilities, rooms, restaurant services, and local attractions.
- Coordinate with housekeeping, restaurant, maintenance, and other departments to address guest requirements.
- Maintain accurate guest records and update hotel booking/front-office systems.
- Handle guest complaints and resolve issues promptly and professionally.
- Prepare and manage bills, payments, receipts, and basic cash transactions.
- Maintain proper records of daily arrivals, departures, and room status.




- Assist guests with special requests and ensure their requirements are communicated to the relevant departments.
- Maintain a clean, organized, and professional front-desk environment.
- Follow hotel policies and maintain high standards of guest service.

## Requirements

- Minimum 12th pass; graduate preferred.
- Previous experience in hotel front office/reception is preferred but freshers with excellent communication skills may also apply.
- Good verbal and written communication skills in English and Hindi.
- Pleasant personality and professional appearance.
- Basic computer knowledge and ability to use MS Office.
- Ability to handle multiple tasks and work under pressure.
- Strong customer-service and problem-solving skills.
- Willingness to work in rotational shifts, including weekends and holidays.
- Candidates with experience using hotel PMS/booking software will be preferred.

## Key Skills

Front Office | Guest Relations | Customer Service | Hotel Reception | Check-in & Check-out | Reservations | Telephone Handling | Communication Skills | Computer Skills | Problem Solving

## What We Offer

- Competitive salary based on experience and skills.
- Opportunity to work in a growing hospitality environment.
- Professional and supportive work culture.
- Opportunities to learn and grow within the hotel industry.

## How to Apply

Interested candidates can apply through Indeed with their updated resume. Candidates with relevant hotel front-office or customer-service experience are encouraged to apply.

Join Hotel Kedar Hill and become an important part of creating a outstanding guest experience.

Pay: ₹8,000.00 - ₹13,000.00 per month

Benefits

- Food provided

Work Location: In person

📌 Front Desk Receptionist (Dhanbad)
🏢 17 decor
📍 Dhanbad