Location: BKC, Mumbai

Role: Front Desk Executive

Experience: upto 2 Years

Joining: Immediate Joiner Preferred About the Role

We are looking for a Front Desk Executive who will be responsible for managing front desk operations, ensuring a smooth guest/resident experience, and maintaining high service standards at our BKC property.

The ideal candidate should have strong communication skills, a hospitality-oriented approach, and the ability to manage multiple front-office responsibilities efficiently. Key Responsibilities

Manage day-to-day front desk and reception operations.

Welcome and assist guests/residents with a warm and professional approach.

Handle check-ins, check-outs, queries, requests, and basic issue resolution.

Conduct and coordinate room readiness checks to ensure rooms are prepared before guest/resident arrival.

Coordinate with the Housekeeping and Operations teams for room readiness and maintenance requirements.

Maintain accurate guest/resident records and front desk documentation.

Handle bookings, reservations, and updates across OTA platforms.

Work on eZee PMS for reservations, room allocation, check-ins/check-outs, and related front-office activities.





Ensure smooth coordination between different departments to deliver a seamless resident experience.

Handle guest feedback and escalate concerns to the relevant team when required.

Maintain professional standards of grooming, communication, and front-desk presentation. Requirements

Upto 2 years of experience in Front Office, Front Desk, Guest Relations, or Hospitality.

Candidates with experience in 3, 4, or 5-star hotels will be preferred.

Graduates from top-tier colleges/institutes are preferred.

Excellent English and Hindi communication skills.

Knowledge of OTA platforms is preferred.

Working knowledge of eZee PMS will be an added advantage.

Strong interpersonal and guest-handling skills.

Presentable, professional, and customer-focused personality.

Ability to work in a fast-paced hospitality environment.

Immediate joiners preferred.

Preferred Candidate

Profile

We are looking for someone who is:

Guest-focused and service-oriented

Confident in communication

Well-groomed and skilled

Detail-oriented, especially with room readiness and front-desk processes

Comfortable coordinating with multiple teams

Proactive and capable of handling operational situations independently

📌 Front Desk Executive (Mumbai)
🏢 Union Living
📍 Mumbai