Role & responsibilities :
Provide Tier 2 HR guidance for policy, process, lifecycle, employee query and manager advisory cases.
Interpret policy while staying within defined decision rights and escalation boundaries.
Prepare concise case summaries, recommended next actions and documented rationale for approvals or escalations.
Coach HRSS resources on complex case assessment and self-service knowledge usage.
Identify gaps in knowledge articles, process design or stakeholder ownership, and propose mitigation.
Support service readiness sign-off for transitioned processes through case review and reverse-shadowing.

Must Have:
Hands-on experience in hr advisory / tier 2 support within HR operations, GCC, GBS or shared services
Working knowledge of HR ticketing, case documentation, SLA management and employee data confidentiality
Ability to use HR systems and process documentation to execute transactions or resolve employee queries
Workday exposure for employee data lookup, transactions, reporting or process validation.
ServiceNow HRSD or comparable helpdesk / case management workflow experience.
Solid business English and ability to support global stakeholders from Bangalore GCC shift windows.

📌 Senior Hr Generalist Tier 2 Hr Advisory Bengaluru
🏢 EY
📍 Bengaluru