Summary Based on the JD you uploaded, here is a concise summary you can share with the customer as the Dedicated Engineer Scope :
Key Responsibilities
Provide remote desktop and laptop support to end users globally.
Manage user onboarding and offboarding activities, including account provisioning, groups, and shared mailboxes.
Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, Exchange, Entra ID, and Active Directory.
Manage endpoint devices and assets using Microsoft Intune.
Assist with cybersecurity-related activities such as spam/phishing investigations, lost devices, and data recovery.
Create and maintain technical documentation, knowledge articles, and operational procedures.
Coordinate with IT teams on infrastructure projects and operational initiatives.
Manage incidents and service requests through Jira Service Management.
Provide timely communication, issue escalation, and status updates to stakeholders.
Drive proactive issue resolution and continuous service improvement initiatives.
Required Skills




2+ years of IT Support / Service Desk experience.
Microsoft 365 Administration.
Exchange Online, Entra ID (Azure AD), Active Directory.
Microsoft Intune and Microsoft Defender.
Jira Service Management and Confluence.
Robust communication, documentation, and customer service skills.
Ability to work independently and collaborate with global teams.
Support Model
Primary end-user support resource.
First point of contact for desktop, laptop, Microsoft 365, and user access-related issues.
Coordinate with Infrastructure and Network SMEs when specialized support is required.
Maintain documentation, knowledge base articles, and operational processes.

This is customer-friendly and can be directly added to the SOW or transition plan. Azure Active Directory,Microsoft defender,Microsoft 365,Exchange Online,Microsoft Intune,Microsoft Defender for Endpoint

📌 Senior Engineer Azure Bengaluru
🏢 Happiest Minds Technologies
📍 Bengaluru