Role - Enterprise Service Delivery Management
Location - Chennai
Experience - 5 to 10 years

Profile:
Build and run a Telco B2B Lead-to-Activate delivery service that improves first-time-right order quality, Supplier coordination, delivery predictability, customer experience and billing-ready activation across complex enterprises, wholesale and standard delivery journeys.

Key Accountabilities by Function:
Qualified Services & Customer Engineering:
Focus: Solution quality before order entry
Own customer engineering intake, feasibility and solution routing
Validate product fit, access readiness, technical dependencies and quote/order readiness
Support presales, proposal, bespoke solution design and customer-specific requirements
Standardize templates, reusable designs and automation-led checks
Outcome: Fewer upstream errors, reduced rework and faster quote-to-order conversion.
Customer & Service Demand Management:
Focus: Demand control, vendor governance and delivery assurance
Prioritize B2B demand by customer value, complexity, SLA and capacity




Govern Sales-to-Delivery handoff with complete customer, contract, site and technical data
Manage vendor, Supplier, access partner and other dependencies
Drive delivery assurance, jeopardy management, SLA tracking and risk mitigation
Lead systems transformation and workflow automation across CRM/OSS/delivery tools
Outcome: Better control of Supplier dependencies, ageing orders and delivery risks.
Customer Delivery & Delivery Management:
Focus: End-to-end order execution and customer experience
Own lifecycle from order acceptance to service activation and billing readiness
Manage standard, complex, multi-site and portfolio-based customer deliveries
Coordinate across sales, engineering, planning, field, Supplier, billing and support
Provide single-point delivery accountability for strategic B2B customers
Track milestones, escalations, customer updates, acceptance and service

📌 Enterprise Service Delivery Management Chennai
🏢 Tata Consultancy Services
📍 Chennai