Role Responsibilities
Ensure that the process transactions are processed as per Desk Top
procedures
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is in compliance with predefined
parameters
Provide the relevant process reports on a daily basis
Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures

Primary Internal Interactions
Assistant Manager for the purpose of reporting performance, clarifying
concerns, and seeking feedback and support.
Manager for the purpose of settling performance issues and for monthly one on
ones
SME’s for the purpose of seeking cooperation & clarification on
process-related matters & providing assistance and support when required.





Qualification

Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)-

15 Yrs of Education

Experience
0 to 3 Yrs

Technical Skills

Soft Skills

Desirable Skills:
Basic IT, Comfortable with working on computers
Typing speed of 20 words(net)
Ability to communicate correctly
Should be able to communicate in English
Comprehend written composition.
Commitment and drive for targets
Decision making ability
Adaptable & Adaptable.
Customer service Focus – Ability to empathize with the customer and
prioritize requests

📌 Executive Noida
🏢 EXL
📍 Noida