Job Responsibilities
Handling a Team of CSOs across South and supporting them for escalations.
Handle investor and distributor queries on schemes, NAVs, portfolio holdings, transactions, statements, and tax-related documents through calls, emails, and walk-ins (For select Premium relationships).
Resolve complaints and escalations within TATs, coordinate with RTA, internal operations, and AMCs, and ensure proper documentation and closure.
Assist with transaction processing: application form checking, KYC/PAN/FATCA verification, bank mandate checks, and coordinating for corrections or rejections.
Conduct periodic review and training of team.
Prepare daily/weekly dashboards on queries, TAT, complaints, redemptions, SIP registrations, sales pipeline, and conversion ratios.




Use CRM systems to log interactions, update contact details, track follow‑ups, and maintain a explicit service history for each client/partner.
Coordinate with internal teams (CSOs, HODs, ops, IT, compliance, marketing) for system issues, campaign rollouts, changes in forms/processes, and recent product launches.

Skills & Knowledge :

Valuable understanding and working knowledge of MF Process, R&T;, platforms etc.

Qualification:

Any Graduate / Post Graduate , Knowledge of Local Language Kannada is preferred.

Additional Certifications:

NISM VA

📌 Senior Manager Customer Support Distribution Channel Sales Bengaluru (India)
🏢 PPFAS Mutual Fund
📍 India