JOB PURPOSE

Summarise in one statement why this job exists; and how it
contributes to the overall mission/objective of the organisation.

To ensure Adherence of Nissan Warranty policy and procedure at NCS, RBU and
Dealers. This job contributes towards TCS 2nd line of Defence in Warranty

Reclaim warranty expense from suppliers-based liability ratio, by collecting
concern parts from market and reviewing supplier submitted 8D warranty parts
analysis reports (WPAR) according to Nissan standard report requirements.

PRINCIPLE ACCOUNTABILITIES

Adherence of Nissan Warranty policy and procedure

Dealer claims analysis, validation, and Processing (Warranty, RSA, LRSA, EV
Battery claims) Support Dealer/vendor query on Warranty system, policy, and
Procedure Content Management System (CMS) & Support Line Tool Specialist Market
Governance Top "X” Co-ordination Claim Mask Creation

EXPECTED END RESULTS

MAJOR ACTIVITIES

Approved/rejected 8D warranty parts analysis reports

Claim Analysis & Supplier Chargeback Reporting

Improve supplier chargeback recovery ratio




Review supplier submitted 8D warranty parts analysis reports (WPAR) according
to Nissan standard report requirement.
Approve or reject report based on content of 8D WPAR vs Nissan standard
Provide detailed response to supplier if report is to be rejected
Data analysis of all warranty claims to understand recharge per
vehicle/supplier/PFP
Data analysis of top value contributing PFP to seek prospects to increase
SCB identifying target items
Study countermeasure details & history
Benchmark best practices from NSC globally
Reporting of warranty SCB KPI on monthly basis to management

MAJOR CHALLENGES

Describe the major challenges you face in carrying out your job, and what you do
in order to overcome them.
Deep data analysis and standardization of supplier warranty claim data
High dependency on excels sheets for analysis.
Multiple systems knowledge and understanding

KEY INTERACTIONS

Internal

📌 Assistant Manager Chennai
🏢 Nissan Motor
📍 Chennai