Job Summary

We are hiring a Service Delivery Associate (SDA) – Non Cash for Aspire Banking to deliver exceptional customer service while managing and growing an assigned customer portfolio. The role involves customer relationship management, cross-selling banking products, customer acquisition, portfolio management, and ensuring compliance with banking policies.

Key ResponsibilitiesCustomer Service & Operations
Deliver superior customer service and ensure customer satisfaction.
Handle customer queries and complaints within defined TAT.
Ensure adherence to KYC, AML, compliance, audit, and branch operational guidelines.
Promote digital banking channels and increase customer adoption.
Maintain branch service standards and customer experience.

Portfolio Management
Manage Aspire Banking customer portfolio.
Identify eligible customers and onboard them into the Aspire Banking Program.
Build long-term customer relationships and make RBL Bank the customer's primary banking partner.
Conduct regular customer interactions to identify financial needs.
Increase product holding through cross-selling bank products.





Business Development
Acquire recent customers and grow the branch portfolio.
Achieve targets for NTB (Current to Bank), ERV, deposits, and fee income.
Generate revenue through Life Insurance, General Insurance, Mutual Funds, Forex, Assets, and other banking products.
Meet assigned business scorecard and portfolio benchmarks.

Required Skills
Customer Relationship Management
Sales & Cross Selling
Customer Portfolio Management
Banking Products & Processes
Customer Service
Communication Skills
Planning & Organizing
Banking Compliance (KYC & AML)

Eligibility
Graduation with minimum 50% marks.
Minimum 2 years of experience in Retail Banking, Branch Banking, Customer Service, Portfolio Management, or Sales.
Experience in Aspire Banking, Preferred Banking, Relationship Management, or Branch Operations will be preferred.

Preferred Certifications
AMFI Certification
IRDA Certification

Pay: Up to ₹600,000.00 per year

Work Location: In person

📌 Service Delivery Associate Sda – Non Cash Aspire Banking (India)
🏢 GetWork
📍 India