11 Aug
|
Peoplefy Infosolutions Private
|
India
11 Aug
Peoplefy Infosolutions Private
India
We have an opening for Service desk role for Pune Location with one of our top Global Clients.
: Mandatory Skill sets : Much have experience in ticket management/service request/L1 incident management.
Should have experience in windows troubleshooting via call/tickets
Must have troubleshooting experience in Active directory, LAN, DNS, & basic windows application tools.
Must have experience in any ticketing tools (SNOW, HP ALM, JIRA, BMC Remedy, Cisco Citrix)
Should have experience in escalation management & should know how to route a service request to different depts. (e.g. if a L1 ticket is not resolved how to route it to L2)
📌 Service Desksupport Role Pune (India)
🏢 Peoplefy Infosolutions Private
📍 India