Position: Executive – Visa Services

Location: Kochi Industry: Tours & Travel

Experience: 2–5 Years

Employment Type: Full-Time

Qualification: Any Graduate (Travel & Tourism background preferred)

Job Summary

We are looking for a detail-oriented Executive – Visa Services to handle visa applications, travel documentation, and client support. The ideal candidate should have experience in visa processing, knowledge of international travel requirements, and excellent customer service skills.

Key Responsibilities

Visa Processing

Handle visa applications for tourist, business, student, employment, and visit visas.

Verify and process visa forms and supporting documents.

Coordinate with embassies, consulates, and visa processing centers.

Schedule visa appointments, interviews, and biometric submissions.

Track application status and provide regular updates to clients.

Ensure compliance with embassy and immigration requirements.

Client Support

Guide clients on visa requirements, passport validity, travel insurance, and supporting documents.

Assist with travel-related documentation and pre-departure requirements.

Respond to customer inquiries via phone, email, WhatsApp, and in person.

Resolve customer concerns and provide timely support.

Operations & Coordination

Coordinate with ticketing,



holidays, sales, and operations teams.

Follow up with clients for pending documents.

Ensure timely submission and collection of visa applications.

Support group visa processing for corporate and leisure travel.

Compliance & Documentation

Stay updated on visa regulations, immigration policies, and travel advisories.

Maintain accurate and confidential records of applications and documents.

Ensure compliance with company policies and travel regulations.

Required Skills

Experience in visa processing and travel documentation.

Knowledge of international visa procedures and immigration regulations.

Strong communication and customer service skills.

Valuable attention to detail and documentation accuracy.

Proficiency in MS Office (Excel, Word, Outlook).

Preferred Skills

Experience in travel agencies, tour operators, or travel management companies.

Familiarity with CRM systems and Travel ERP software.

Basic knowledge of GDS systems such as Amadeus, Galileo, or Sabre.

Key Competencies

Visa Processing & Documentation

Customer Relationship Management

Attention to Detail

Time Management

Problem Solving

Compliance & Regulatory Awareness

Team Coordination

📌 Executive – Visa Services (Kerala)
🏢 Exalans & Hunar
📍 Kerala