Role Maintain high standards of customer satisfaction through effective communication and service delivery.

Experience in quality management systems and customer-facing operations is preferred.

Adhere to all TÜV SÜD processes, policies, procedures, and operational guidelines.

Support implementation and maintenance of 5S and Lean practices across operational activities.

Deliver services to customers in accordance with agreed contractual requirements and service commitments.

Receive, analyze, and address customer feedback to enhance service quality.

Communicate with customers to clarify service scope, technical requirements, and operational expectations.

Record customer complaints, concerns, and queries and coordinate with relevant departments for timely resolution.

Ensure timely closure of all customer queries and service requests.





Competencies Customer relationship management

Process and quality compliance

Communication and coordination skills

Problem-solving and analytical thinking

Attention to detail

Time management and prioritization

Continuous improvement mindset

Knowledge of laboratory and operational workflows Area of Deployment Customer Service Operations

Sales Support and Customer Relationship Management

Customer satisfaction and feedback scores Work Area: Others Country/Region: India Job Location: Gurugram Working Model : Onsite Employment Type: Full time / regular Company: TUV SUD South Asia Pvt. Ltd.

Org Unit Code: CS-G Requisition ID: 6165

📌 Executive - Customer service (Gurugram)
🏢 TUV SUD
📍 Gurugram