Executive - Customer Engagement (Agency) (Maharashtra)

Executive - Customer Engagement (Agency) (Maharashtra)

12 Aug
|
Axis Max Life Insurance
|
Maharashtra

12 Aug

Axis Max Life Insurance

Maharashtra

Job DescriptionJob TitleExecutive- Customer Engagement (Agency)LocationThane 1 APCDepartmentOperationsFunctionOperations - AgencyReporting toManagerBand5

Key Responsibilities

· Managing office administration assets and upkeep of the same.

· Agents Contracting

· Current Business Processing

· Banking of Initial & Renewal Premium

· Managing Petty cash & vendor payments

· Retention of Surrender Requests

· Execution of all Service Requests - Post Policy Issuance

· Reverting on customer queries and complaints

· Maintaining high NPS Scores

· Life and Health Claims processing

· Handling compliance issues.

· Audit Rating

Measure of Success

· Service to Delight- 3Days

· Customer Engagement - 70%

· Surrender Retention - 68%

· NPS-85

· 100% Banking with 24 hours.

· Vendor payment TAT should be < 10 days

· Surrender Requests

📌 Executive - Customer Engagement (Agency) (Maharashtra)
🏢 Axis Max Life Insurance
📍 Maharashtra

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