We at Yusen Logistics (India) Pvt. Ltd. are hiring for Key Accounts Management role from CL background.

Role & responsibilities

Customer Relationship Management
Serve as the primary point of contact for assigned key customers.
Build and maintain robust, long-term customer relationships.
Conduct regular business reviews and governance meetings with customers.
Understand customer requirements and translate them into operational improvements.
Ensure timely resolution of customer concerns and escalations.

Warehouse Operations Review
Monitor daily warehouse operations to ensure adherence to agreed service levels.
Review inbound, outbound, inventory, and value-added service performance.
Coordinate with warehouse teams to improve productivity, accuracy, and efficiency.
Drive operational excellence through process standardization and continuous improvement initiatives.
Ensure compliance with safety, quality, and operational standards.

Account Retention & Customer Satisfaction




Develop strategies to improve customer satisfaction and strengthen long-term partnerships.
Identify risks affecting customer retention and implement mitigation plans.
Maintain high service quality to achieve contract renewals and business continuity.
Support account growth by identifying prospects for value-added services and business expansion.

KPI Management
Monitor and report key operational and customer KPIs, including:
Analyze performance trends and implement corrective and preventive actions.
Prepare and present monthly and quarterly business review reports.

Preferred candidate profile
5 - 10 years of experience in Contract Logistics, Warehousing, Supply Chain, or 3PL operations.
Experience managing enterprise or key customer accounts.
Robust understanding of warehouse operations and logistics processes

📌 Sr Executive, Assistant Manager Key Accounts Management Cl Gurugram
🏢 Yusen Logistics
📍 Gurugram