Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a energetic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Palo Alto Networks Firewalls

Valuable to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by diligently investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to monitoring system performance, identifying root causes of disruptions, and ensuring the smooth operation of critical applications. The engineer collaborates with different teams to maintain system stability and contributes to continuous improvement efforts, ensuring that business processes remain uninterrupted and efficient throughout the day.

Roles & Responsibilities

Expected to perform independently and become an SME.




Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.
Document troubleshooting steps and solutions to build a knowledge base for future reference.
Assist in the implementation of system updates and patches to enhance performance and security.
Support junior team members by sharing knowledge and providing guidance when needed.
Main topic: Rollout and operation of Cisco RAS VPN (Firepower) Palo Alto Network Security (SASE and OnPrem Firewalls) Broadcom Proxy Services.
Analysis, testing and evaluation of current technologies
Design, conception and further development of the infrastructure
Creation of security policies and configuration specifications
Carrying out tests and certifications (test laboratory)
Implementation of complex migrations

📌 Application Support Engineer Gurugram (India)
🏢 Accenture services
📍 India