E-Commerce Executive – FMCG / D2C Location: Pune Industry: FMCG – Food Products / D2C Brand Experience: Minimum 2 Years Employment Type: Full-Time, Permanent Job Summary We are looking for an experienced E-Commerce Executive to manage and optimize online sales operations across major e-commerce and quick-commerce platforms. The ideal candidate should have hands-on experience in FMCG/D2C e-commerce, strong analytical skills, and the ability to manage catalogs, promotions, inventory, customer experience, and platform operations.

Online Catalog Management

Manage and maintain product catalogs across e-commerce platforms. Update product listings, descriptions, pricing, and availability. Regularly audit catalogs and resolve product listing errors or inconsistencies. E-Commerce Platform Operations

Manage operations across platforms such as Amazon, Shopify, BigBasket, Swiggy Instamart, Blinkit, Flipkart, and similar platforms. Coordinate with platform POCs regarding promotions, campaigns, and business strategies. Resolve technical and operational issues with marketplace teams. Sales & Performance Optimization

Drive sales through data-driven strategies, promotions, and campaigns. Develop strategies to improve product visibility, traffic, and conversions. Identify and onboard new e-commerce/quick-commerce platforms. Analyze sales trends and identify opportunities for business growth. Optimize product listings for better visibility and conversion.

Customer

Coordination

Handle customer queries, complaints, feedback, and reviews across online platforms. Coordinate with customer service teams to improve the overall buying experience. Implement initiatives to improve customer satisfaction and online ratings. Logistics & Order Fulfilment

Coordinate with production, warehouse, and logistics teams for smooth order fulfilment. Monitor and resolve issues related to delays, returns, and cancellations.



Track inventory levels and ensure availability of products. Minimize instances of stock-outs and overstocking.

Online Reputation

Management

Monitor the brand's online reputation across various platforms. Respond to customer reviews and feedback professionally and promptly. Work with the marketing team to maintain a positive brand image. Data Analysis & Reporting

Analyze sales, customer, inventory, and platform performance data using Microsoft Excel. Prepare weekly and monthly e-commerce performance reports. Identify trends, gaps, and opportunities. Provide actionable insights to improve campaigns, product placement, and sales performance. Cross-Functional Coordination

Work closely with Marketing, Production, Warehouse, Logistics, and Customer Service teams. Coordinate with digital marketing teams for e-commerce promotional campaigns. Stay updated with the latest e-commerce and quick-commerce trends and implement relevant best practices.

Desired Candidate Profile

Minimum 2 years of experience in E-commerce Operations.

Experience in FMCG, Food Products, or D2C is preferred. Hands-on experience with Amazon, Shopify, Swiggy Instamart, Flipkart, BigBasket, Blinkit, or similar platforms. Robust proficiency in Microsoft Excel for data analysis and reporting. Excellent organizational and multitasking abilities. Strong communication and coordination skills. Analytical mindset with the ability to interpret sales data and identify trends. Bachelor's degree required; BBA/BMS or equivalent preferred.

Key Skills E-Commerce Operations Online Catalog Management Amazon / Shopify / Marketplace Management Quick-Commerce Operations Sales & Performance Optimization Digital Marketing & Promotions Customer Relationship Management Inventory & Order Fulfilment Data Analysis & Reporting Microsoft Excel Logistics Coordination Online Reputation Management Cross-Functional Coordination Skills: platforms,d2c,management,fmcg,e-commerce,sales

📌 E-Commerce Executive – FMCG /C - SS (Pune)
🏢 IAssess Consultants
📍 Pune