Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Citrix Virtual Apps and Desktop Administration
Positive to have skills : NA
Minimum 2 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and secure operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine to analyze and resolve issues efficiently,
ensuring minimal disruption to business activities.
Roles & Responsibilities:
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Assist in monitoring system performance and proactively identify potential issues to prevent downtime.
Support junior team members by sharing knowledge and providing guidance on technical challenges.
Professional & Technical Skills:
Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.
Experience in managing and troubleshooting virtual desktop infrastructure environments.
Solid understanding of system incident management and problem resolution processes.
Ability to create and implement Requests for Change and maintain comprehensive knowledge base articles.
Familiarity with collaborating effectively with vendors and service management
📌 Technology Support Engineer Bengaluru (India)
🏢 Accenture in India
📍 India
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