We are urgently hiring a with Service Desk Associate( TechOps Engineer)

Work Location: Bangalore

Work Mode: Hybrid

Shift Timing: Rotational Shifts

Key Responsibilities
Provide technical and operational support to internal/external teams.
Troubleshoot and resolve Windows, Active Directory, Exchange, networking, and infrastructure-related issues.
Perform root cause analysis and coordinate with Product, Infra, and Service Delivery teams for issue resolution.
Monitor KPIs, SLAs, and system performance using ITIL best practices.
Identify process improvements and optimize monitoring/alerting systems.
Create technical documentation, SOPs, and end-user manuals.
Participate in rotational shifts and on-call support.

Required Skills
Windows OS, Microsoft Office, Microsoft Exchange
Active Directory (AD) Administration
Network & Infrastructure Troubleshooting
Incident Management & Root Cause Analysis
ITIL / SLA-driven support workplace
Robust analytical and communication skills

Preferred Qualifications
Graduate/Diploma in IT or related field
ITIL Certification (preferred)
Self-driven with solid problem-solving ability and willingness to learn

📌 Support Engineer Bengaluru (India)
🏢 Talento HR
📍 India