Monitor IT systems and networks using various tools and dashboards.
Identify, troubleshoot, and resolve technical issues in a timely and professional manner.
Escalate complex or urgent issues to other teams or vendors as needed.
Perform routine system administration tasks such as patches and user management.
Document incidents, problems, and solutions in our IT service management system.
Provide excellent customer service and satisfaction to internal users seeking technical assistance.
Collaborate and communicate effectively with stakeholders in the USA and other countries where Lakeshore operates.
Follow IT policies, procedures, and best practices.
Seek out opportunities to document, improve, or automate support processes to provide effective and productive support.





Qualifications - Computer Information Systems or similar degree, or comparable experience.
12 years of technical support experience; previous Desktop Support experience a plus.
Solid grasp of troubleshooting Windows, Mac, iPhone and Android® technologies.
Self-motivated with valuable time management and organizational skills.
Highly flexible, possess a willingness to learn and can adjust to changing business needs.
Excellent attention to detail.
Robust written and verbal communication skills.
Ability to perform at a high level without close supervision.
Ability to translate technical terms into nontechnical language.

📌 Support Technician Bengaluru
🏢 Tech SMC Square
📍 Bengaluru